Dudley MP Ian Austin is backing the GMB trade union’s calls for the AA to reassure call centre staff that their jobs will not be outsourced to India.
Concerns have been raised over the future of the business’s UK call centres following after the firm invested in an Indian roadside assistance firm and deployed a new system that would allow staff from abroad to deal with queries from UK customers.
The GMB union has said that up to 2,000 jobs are at risk across the country, including 600 at the AA’s call centre in Oldbury. The GMB’s press release on this issue can be viewed here.
Austin has written to the AA’s Executive Chairman Bob Mackenzie urging him to give assurances that the AA will continue to invest in its UK staff and call centres.
Ian Austin, MP and GMB member, said:
“These jobs are hugely important to the local area. People working at the Oldbury call centre should know that their jobs are safe and I will be calling on the AA to give assurances that they will continue to invest in our area and that these jobs will remain here.
“I'd urge the AA to work together with us, the local community and the GMB Union to ensure we get the best for AA staff and customers.”
Joe Morgan, GMB Birmingham Region Secretary, said:
“As AA increases investments in overseas ventures while at the same time seeking to create new operational deployment systems, it’s little wonder that GMB members fear for the worst.
“The company’s operation in India appears to have in place the ability to handle deployment across the globe, so our members are calling for reassurance as their jobs might be on the line.
“It’s time for AA to reassure call centre staff that no jobs are to be outsourced to India or otherwise. Only then can our members feel reassured that they won’t have to fight for their livelihoods anytime soon.”