Ian Austin

Independent for Dudley North

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Austin slams firm's bullying letters to pensioner

Dudley MP Ian Austin has slammed a firm sending bullying letters to a local pensioner.

American legal firm TCYK is sending letters to Sky Broadband customers accusing them of illegally downloading films.  The letters threaten legal action and the termination of the recipient’s internet connection if they do not pay the firm compensation.
Citizen’s Advice Bureau advises that similar cases have been based on “a number of misleading claims” and recommends that anyone receiving the letters should contact Ofcom to ensure that the demands are genuine.
Austin stepped in after he heard from an 82-year-old pensioner who had received a number of bullying letters from the firm threatening legal action and hounding her for compensation.
The MP has now written to the Chief Executive of TCYK urging them to rethink their case against the pensioner, and has written to the Business Secretary Sajid Javid calling for action to protect consumers.
Ian Austin said:
“It’s a disgrace that elderly residents are being bullied into paying this firm compensation even if they’ve done nothing wrong.
“Most people will find it incredible that 82-year-olds are being accused of using special file sharing programs to illegally download films.
“I want this firm to rethink its case against my constituent and the Government must take action to make sure consumers are not getting ripped off.”

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