Ian Austin

Independent for Dudley North

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The Sedgley branch Barclay bank has been awarded the ‘Black Country Sight Friendly award’ following a nomination from a customer for their outstanding support with those who are visually impaired.

The award, first in its kind, was the creation of Beacon CEO Lisa Cowley who wanted to recognise local organisations helping support customers living with sight loss.

It is designed for companies and organisations who want to make their services more accessible for people with sight loss.

Dudley North MP Ian Austin helped present the award to the branch on Friday 11th October.

Beacon is a well-established West Midlands charity which was founded in the Black Country and has since expanded.

The charity is keen to make the public aware of how organisations are adapting to the needs of people living with sight loss and help encourage other organisations to follow suit.

It works with some of the biggest companies across the region to provide sight loss training to help ensure staff can help visually impaired customers.

If you want to get better understanding or learn how to better support visually impaired customers or colleagues you can contact them here: enquiries@beaconvision.org

Ian Austin said:

“It is great to see organisations which consider the needs of all their customers. Beacon is at the heart of our community and we all know the amazing work they do.

“This new award will hopefully inspire others to think about how they can adapt and change their practices.

“I am really pleased that our local branch is setting the standard for other branches to ensure their bank is accessible to those living with sight loss.”

“The team have done terrific work on this so I really enjoyed helping present them this much-deserved award.”

Beacon CEO, Lisa Cowley, said:

“This award is our chance to tell the Black Country what they can do to help those living with sight loss and celebrate those going above and beyond the call of duty.

“The competition was stiff and we had many outstanding nominations, but Barclays Bank Sedgley stood out from the rest.

“Their support ensures visually impaired customers feel safe and secure knowing a member of staff is there to help them every step of the way.”

David Monkton, who lives with sight loss and nominated the Bank, added:

“When I first learned about the award, I immediately thought of my local bank Barclays.

“Living with a visual impairment means I need support and require assistive technology to support everyday tasks.

“Barclays staff always give me a hand, guide me through using their machines and answer any questions. Everything is done securely and I always feel at ease with them.”

Julie Lacey, Branch Manager, explained:

“We are honoured to be given this award by Beacon who do such a lot of work across the Black Country.

“We help a range of customers and we know how important confidentiality and confidence is when dealing with money.

“This award recognises the hard work of all our staff and our continued aim to support everyone in the community.”

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