Dudley MP Ian Austin has slammed the government after revealing evidence of soaring delays and complaints at the DVLA.
New figures exposed by the MP in official Parliamentary questions show that 185 people waited six months to receive their licence in 2013-14, ten times as many as the previous year.
Complaints have also rocketed, with 8,562 complaints made already this year – almost as many as were made in all of 2012-13.
Austin launched an investigation after hearing from a number of Dudley residents who are facing lengthy delays to their applications.
He has now written to Transport Secretary Patrick McLoughlin urging him to investigate the problems and give local people a decent standard of service.
Ian Austin said:
“These delays are unbelievable. I've heard from local people who haven't been able to drive for six months because for delays to their application.
“This isn't just a minor inconvenience – lots of people in Dudley rely on their car to earn a living or get to the shops.
“I'm speaking up for local people and I've told government to get to the bottom of this as a matter of urgency.”